Shipping policy

Shipping Policy

Thank you for shopping with Brightworksusa.com! We want to make sure your order arrives safely and on time.

Where We Ship We currently ship to addresses within the United States. All orders are dispatched from the United Kingdom with International tracked and signed service.

Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Delivery Timeframe International orders from the UK to the US are typically delivered within 7–14 business days from the date of shipment. Please note that delivery times may vary depending on your location, customs processing, and any unforeseen carrier delays.

Customs & Import Duties Your order may be subject to customs inspection upon arrival in the United States. Any applicable import duties or taxes are paid by us. We recommend checking with your local customs office if you have any questions.

Shipping Costs We're pleased to offer the reduced rate shipping on all orders to the United States.

Order Tracking Once your order has shipped, you will receive an email with a tracking number so you can monitor your delivery.

Lost or Delayed Orders If your order has not arrived within the expected timeframe, please contact us at [your contact email] and we will do our best to resolve the issue promptly.

Damaged Items If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and we will arrange a replacement or refund.