Find answers to our most common questions below. Can't find what you're looking for? Get in touch and we'll be happy to help.
Shipping
USA Shipping Information
We ship directly to customers throughout the United States from the United Kingdom using Royal Mail Tracked delivery.
All customs duties, import fees, and clearance charges are included in our prices, so you won't receive any unexpected customs bills or additional charges when your order arrives.
✔ Fully tracked shipping from dispatch to delivery
✔ Customs duties and import charges included
✔ No hidden fees on delivery
✔ Secure delivery direct from the UK to your door
Orders & Returns
Orders, Shipping, and Returns
Full details of our ordering, shipping, and returns policies can be found on the relevant policy pages linked at the bottom of this website. We recommend reviewing these pages before placing your order.
If you have any questions regarding your order, shipping, or returns, please contact our customer service team and we will be happy to assist you.
Products
Brightworks products sold on this website are genuine, original products supplied directly by the manufacturer.
Trusted by dog owners worldwide, Brightworks has built a reputation for producing high-quality products that deliver effective results for dogs of all breeds and ages.
When you purchase from Brightworks USA, you can be confident that you are receiving authentic products manufactured to the highest standards of quality and consistency.
Ordering Information
How do I order Brightworks products?
You can order directly through our website at brightworksusa.com or via the Shop app. Simply add your chosen product to your cart and follow the checkout steps.
Product Usage
What is the best way to give Brightworks Powder?
The easiest approach is to mix the correct dose with a soft treat such as meat paste, pâté, cream cheese, peanut butter, or yoghurt. For picky eaters, wrap the mixture in wafer-thin ham, or syringe the powder mixed with flavoured yoghurt directly into their mouth.
How much Brightworks Powder should I give my dog?
Follow the dosage instructions on the packaging according to your dog's weight. Give daily for three months, then reduce to 2–3 times a week for maintenance.
When will I see results?
Improvements often show within 7–10 days, depending on your dog's coat length and the severity of the staining.
Do I need to take "before" photos?
Yes. It's recommended to take photos before starting Brightworks so you can track progress over time and clearly see the improvement.
Product Information
What causes tear stains in dogs?
Tear stains come from porphyrins — iron-containing waste molecules from the breakdown of red blood cells. They are expelled in tears, saliva, and urine. When they remain on light fur, they cause reddish-brown stains that darken with sun exposure.
How does Brightworks Powder help with tear stains?
Brightworks Powder reduces porphyrin production by improving liver function and helping remove toxins that trigger excessive tear production. It targets the underlying cause of staining, not just the symptoms.
Is Brightworks Powder suitable for all dogs?
Yes. It is safe for all breeds and sizes. If your dog is under 12 weeks of age or on medication, please consult your vet before use.
Does Brightworks Powder contain any artificial additives?
No. Brightworks Powder is composed of natural ingredients with no artificial chemicals, preservatives, or dyes.
General Questions
What flavours of Brightworks Powder are available?
Brightworks Powder is available in multiple flavours, including Sweet Potato and Chicken Liver, designed to appeal to even the pickiest eaters. Contact us for the current full list.
Can I use Brightworks Powder alongside other supplements?
Yes. Brightworks Powder can be safely combined with other supplements. If your dog is taking any medications, check with your vet first.
Troubleshooting
My dog refuses to eat Brightworks Powder. What should I do?
- Mix the powder with a soft, enticing treat like pâté, cream cheese, or yoghurt.
- Wrap it in ham or a similar food your dog enjoys.
- Syringe the powder blended with yoghurt, fruit juice, or another palatable liquid directly into their mouth.
I'm not seeing results. What could be wrong?
- Ensure your dog is receiving the correct dose every day based on their weight.
- Maintain consistency — daily administration is key, especially in the first three months.
- Review your dog's overall diet; a high-quality diet supports optimal results.
If you're still not seeing improvement, reach out to us directly